CANCELLATION & NO SHOW POLICY

---

At Loredana's House of Hair, we take great pride in providing exceptional service and respecting the value of your time. As a small business, we require financial stability, and enforcing our cancellation policy is essential to maintaining that stability.

To confirm your appointment, we require a $50 retainer fee which will be applied to your service, extension services is a %50 deposit of the quoted price provided by master artist.  By booking an appointment with us, you agree to our cancellation policy as outlined below:

Cancellation or Rescheduling: We understand that unforeseen circumstances may arise, and you may need to cancel or reschedule your appointment. If you need to do so, we kindly request that you provide us with at least 48 hours' notice. If you cancel or reschedule with less than 48 hours' notice, your deposit is no refundable. For extension services, if the hair has been opened and prepared for instal the hair can not be returned and no refund will be given. 

Illness: If you are feeling unwell, we kindly request that you reschedule your appointment for another time. Please do not come to the salon if you are symptomatic. Your health and the health of our team and other clients is of utmost importance to us. If you are unable to attend your appointment due to illness and you provide less than 48 hours' notice, you will be responsible for the retainer fee. 

In the rare instance that we need to reschedule your appointment, we assure you that any deposit made will be applied towards your next scheduled appointment. Our policies are in place to protect our business and to ensure that we provide our clients with the best possible service.

It's important to note that getting hair services is a luxury, and we appreciate your understanding and cooperation in working with us to schedule appointments that are convenient for you. We strongly advise against taking time off work or other commitments to receive our services. If you choose to do so, it is at your sole discretion, and we are not liable for any inconvenience or loss of income that may result.

We believe in making heads turn and hearts skip a beat with fabulous hair. We're here to make you feel like a million bucks, because let's face it, you deserve nothing less!

REVISIONS: Now, we want to level with you—we may not be perfect, but trust us, we're pretty darn close. We pour our heart and soul into every snip, colour, and style. However, sometimes, the hair gods might have a different plan, and miscommunications can happen. But fear not, we've got you covered!

While we don't offer refunds, we want nothing more than to see you thrilled with your hair. If by some twist of fate, we missed the mark or you think we didn't quite nail it, we're happy to offer one revision. Yep, you heard that right! Just give us a shout before the two-week mark after your appointment, and we'll make it right.

Now, let's talk about the fine print. We're counting on you to follow the care instructions we provide you with. Think of them as your secret recipe for maintaining that gorgeous mane. Remember, fabulous hair requires a little TLC from time to time. So, promise us you'll treat your locks like royalty, and we'll keep them looking majestic!

Oh, and did we mention that we love feedback? Your satisfaction means the world to us, and we're always looking to up our game. 

So, get ready to slay with sensational hair that turns heads wherever you go. And if we ever fall short of your expectations, remember, we're just a quick chat away from making it right. We're here to make you feel like the dazzling star you truly are!

I recognize that life is unpredictable, and I fully understand that unexpected situations may arise. To maintain a seamless experience for all involved, I kindly request that you inform us with the greatest possible advance notice should you need to cancel or reschedule your appointment.

I deeply value the time of each of my clients and seek mutual respect regarding time commitments. To this end, I've instituted a comprehensive "No Call No Show" policy. This is to ensure that my calendar operates efficiently, allowing other clients the opportunity to secure appointments.

A "No Call No Show" incident is defined as the absence of a client from their scheduled appointment without prior notification.

In the event of a policy breach, the following measures will be enacted:

• The client will be prohibited from making future appointments and a charge amounting to the agreed deposit will not be refunded. 

I am acutely aware that emergencies and unforeseen events can occur. Should you find yourself in such a situation, I implore you to reach out at your earliest convenience to notify me of any adjustments to your appointment. Your understanding and adherence to this policy are greatly appreciated and help in fostering a respectful and professional environment.